The Dominica Hotel and Tourism Association’s recent ACTalk training event, which took place on September 30 and October 1, was hailed as a success by the organization. Centered around the theme “Building Customer Relationships – The Foundation of Exceptional Service”, the two-day workshop attracted over 30 participants from various restaurants and hotels, creating a collaborative atmosphere aimed at improving customer service skills.
The event featured notable speakers, including Ms. Ria Williams, Executive Vice President of the DHTA; Ms. Vanessa Prevost, General Manager of International Shopping Malls Ltd; and Mrs. Marisa Sabaroche-Jules, Operations Manager at Rosalie Bar Eco Resort & Spa. The training addressed key topics vital for providing excellent customer service, with interactive sessions covering:
– Introduction to Customer Service
– Understanding Customer Needs
– Effective Communication Skills
– Building Rapport with Customers
– Handling Difficult Situations
– Creating a Service-Oriented Culture
The practical nature of the training reportedly enabled participants to apply their skills in real-life situations, enhancing the overall learning experience. According to a statement by the DHTA, attendee feedback indicated that the training was valuable, with many reporting increased confidence in their ability to develop positive customer relationships.
Ms. Ria Williams, Executive Vice President of DHTA stated, “The success of this training underscores our commitment to enhancing the quality of service in the tourism industry,”
“Building strong customer relationships is essential for the growth and sustainability of our sector, and we are proud to provide opportunities for professional development,” she continued.
The DHTA continues to focus on empowering individuals in the hospitality and tourism sectors, striving to make exceptional service the norm across Dominica.
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