The Arkansas Department of Labor and Licensing (ADLL) has taken a significant step towards modernizing its operations by selecting Tyler Technologies’ Augmented Field Operations solution. This innovative platform aims to revolutionize inspection processes across eleven state agencies, promising increased efficiency and cost savings. The decision marks a continuation of ADLL’s commitment to digital transformation and builds upon its successful implementation of Tyler’s Regulatory Licensing and Permitting System.
Streamlining inspections with cutting-edge technology
Tyler Technologies’ Augmented Field Operations platform is set to provide ADLL with a comprehensive enterprise view of all inspections across eleven agencies. This centralized approach will address longstanding challenges related to inspection scheduling, route planning, and redundant data entry. By leveraging artificial intelligence (AI) tools and automation, the solution promises to enable inspectors to work more efficiently and help the department reduce travel costs through optimized scheduling and routing.
Daryl Bassett, secretary of the Arkansas Department of Labor and Licensing, expressed enthusiasm for the new system, stating, “With the help of Tyler’s Augmented Field Operations, we’ll soon be able to conduct more inspections across Arkansas in less time through automations and integration with our licensing system.” This integration is expected to accelerate the department’s transformation efforts and eliminate labor-intensive processes while significantly enhancing inspector efficiency, data access, and overall user experience.
The implementation of Tyler’s solution in the cloud, powered by Amazon Web Services (AWS), will provide ADLL with enhanced security and reliability. This cloud-based approach aligns with modern best practices for government agencies seeking to improve their technological infrastructure.
Key benefits and capabilities of the new platform
The adoption of Tyler’s Augmented Field Operations is expected to bring several notable improvements to ADLL’s operations. These include :
- Increased operational efficiencies for both field users and administrative staff
- Data-rich visualizations to empower leadership in decision-making
- Improved trend identification and prioritization of field visits
- Enhanced accessibility and responsiveness to customer needs
- A user-friendly interface to promote system adoption and productivity
These capabilities are designed to address the specific needs of ADLL and its various agencies, ensuring a tailored solution that aligns with the department’s goals and objectives. The integration with the existing licensing and permitting solution is expected to create a seamless workflow, reducing redundancies and improving overall efficiency.
Arkansas : a leader in digital government transformation
ADLL’s selection of Tyler’s Augmented Field Operations platform is not an isolated decision but part of a broader strategy to embrace digital transformation. The department has long been recognized as a pioneer in this area, beginning with its commitment to standardizing licensing processes across 21 licensing agencies using Tyler’s Regulatory Licensing and Permitting System.
This dedication to innovation has not gone unnoticed. Recently, ADLL was honored as a 2024 Center for Digital Government State Project Experience Award winner. This prestigious recognition was bestowed upon the department for its ability to drive efficiencies and cost savings for the state government through the effective implementation of Tyler’s Regulatory Licensing and Permitting System.
The decision to modernize inspection processes across 11 inspection agencies further demonstrates Arkansas’s commitment to staying at the forefront of government technology adoption. By leveraging advanced solutions, ADLL aims to provide better services to its citizens while optimizing internal operations.
Impact on Arkansas citizens and businesses
The implementation of Tyler’s Augmented Field Operations solution is expected to have far-reaching effects on Arkansas’s residents and businesses. Here’s a breakdown of the anticipated impacts :
| Stakeholder | Expected Benefits |
|---|---|
| Citizens | Faster inspection processes, improved safety standards, increased transparency |
| Businesses | Reduced wait times for inspections, streamlined compliance processes |
| Government Employees | Enhanced productivity, reduced administrative burden, improved job satisfaction |
| State Budget | Cost savings through efficiency gains and reduced travel expenses |
By improving the efficiency and effectiveness of inspections across various sectors, ADLL aims to create a safer, more compliant, and economically vibrant environment for all Arkansas stakeholders. The ripple effects of this technological upgrade are expected to contribute to the state’s overall growth and development.
As Arkansas continues to lead the way in digital government transformation, other states may look to its example for inspiration. The successful implementation of Tyler’s Augmented Field Operations solution could serve as a model for similar initiatives across the United States, potentially spurring a wave of modernization in government inspection processes nationwide.
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