It’s not enough to simply re-send an invoice and hope it will be paid, business owners need to be upfront and open with their expectations. In my experience, tradespeople can be particularly bad at this, they’ll say ‘hey mate, did you get that invoice?’, rather than saying ‘our payment terms were XYZ and you’re now overdue. When will you be making payment?’ Record the communication and what was said so there can be no doubt about what you’re asking for, and when you asked for it.
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