Grow Chico soars on wings and a prayer | It’s Your Business

The journey from sprint car driver to founding a family business, Grow Chico, that specializes in organic heirloom vegetable plants, microgreens and quail eggs took some unusual turns for Chico’s Johnny Gray.Gray, who started racing outlaw cars when he was 11 years old and then sprint cars in 2000, retired from racing in 2010 to go to work for his father, John Gray Jr., in the family business, Jessee Heating and Air Conditioning.  After his father passed away in 2017 and extended family took over the business, Gray, a life-long hunter and fisher, moved on to work for Wilderness Unlimited, a private fishing, hunting and camping club.Things rolled along for Gray until 2020 when he broke his left ankle and leg. Following surgery for those breaks, Gray was in a walking cast for 12 weeks. A week after the cast came off, the left ankle broke again, and another surgery and casting followed. After the second cast was removed, Gray’s left leg broke again, and there was another surgery and casting. During this time Gray was “basically immobile” and, unbeknownst to him, became diabetic.Among Grow Chico’s products available at local grocery stores are the microgreens, left, and quail eggs, far right. The naturally fermented salsa and five hot sauces, center, are value-added products the company plans to bring to market by the end of 2025. All are seen here at the company’s headquarters on Nov. 20, 2024 in Chico, California. (Kyra Gottesman/Mercury-Register)“I kept getting weaker and weaker,” recalled Gray. “I was crawling around the house. I’d always been a healthy eater, but I wasn’t able to cook and was eating Door Dash-type food. My diet became horrible.”On Halloween 2022, Gray’s mom found him unresponsive in his home, and he was rushed to the hospital in “full liver failure.” His diabetes was diagnosed, and he was placed in an induced coma for three weeks before being released to go home. Less than a week later, his blood sugar soared, and he was back in the hospital. After a short stay, Gray was sent home with the recommendation he receive hospice care. He was 41 years old.“It was an intense time in my life,” Gray said. “I decided I didn’t want to die and I needed to figure something out so, I dove into nutrition.”His plunge into nutrition led him to start intermittent fasting and eating only organic and grass-feed beef and organic and naturally fermented foods, which are naturally high in probiotics that enrich the gut’s microbiota, crucial for a healthy microbial balance and immunity, said Gray.It wasn’t long after changing his diet that Gray began feeling better, getting stronger and was able to stop using insulin to manage his diabetes.“I learned a lot and it saved my life,” said Gray. “That’s when I decided to make a business that I could do with my kids and share my knowledge, experience and what I was eating with others. That’s when I started Grow Chico.”Room for growthGray set up three 25-foot green houses in the back yard of his Chico home and transformed his garage into a grow room for microgreens and heirloom vegetable plants. He also built an aviary for a small flock of coturnix quail,  and began marketing their eggs along with his other products.“Quail eggs are delicious,” said Gray. “They are higher in riboflavin, iron, vitamins D6 and B than chicken eggs. They are so much more flavorful than chicken eggs.”Raising the birds took Gray back to his childhood when he kept turkeys, parakeet, doves and quail as a hobby. His family also had potbelly pigs, and Gray had a pet iguana and boa constrictor.These curious coturnix quail peek out of the aviary where they are kept with the rest of Grow Chico’s egg-producing flock on Tuesday, Oct. 8, 2024 in Chico, California. (Johnny Gray/Contributed)“When I was 16, I hatched 1,257 Bob White quail in an incubator in my bedroom closet,” said Gray. “It wasn’t until they started hatching that my parents knew they were there. It came as surprise, but at that point, they were used to me and my circus animals. They were used to me chasing the escaped pot belly pigs through the neighborhood and the iguana and snake getting loose and getting up into the Christmas tree.”With his sons — Gage Gray and Beau Gray, now 17 and 14, respectively — at his side, Gray grew the new business supplying heirloom vegetable plant starts to Northern Star Mills, Wilbur’s Feed and Seed, and Greenfire hydroponics.Grow Chico quail eggs and microgreens are sold at New Earth Market, S& S Produces, Chico Natural Foods and My Orient Market. Several restaurants — including Raw Bar Chico, Cheers Chico and Tom Tom’s Island Style food truck–  also purchase Grow Chico microgreens and quail eggs.“Gage is my right-hand man in the business,” said Gray. “And, Beau is my guy for everything computer- and technology-related. It’s great to see my sons have the same passion for this stuff as I do.”All in the familyWhile Gage enjoys growing the microgreens and vegetables, it’s raising the quail that is his favorite part of the business.“I grew up with birds — ducks, chicken, pheasants and turkeys,” said Gage. “I like working with the quail. They are a lot of fun.”As he’s been working to establish and increase Grow Chico’s quail egg, microgreens and vegetable plant business, Gray has also been developing a line of small-batch, value-added naturally fermented products including salsa and hot sauces. These he prepares using some of the 25 different heirloom peppers he grows as well as his own organic vegetables or those from local farmers or S&S Produce.Because the salsa is naturally fermented it has a unique and pleasant tangy flavor layered over the heat of the peppers and natural sweetness of the tomatoes.To date, Gray has developed four richly flavorful hot sauces including Puma Pepper, Lemon Drop, Sweet Heat, Smoked Chili Verde and a brand new variety he calls the “kitchen sink,” because it’s made with all the peppers leftover from making the other varieties.Currently the salsa and hot sauces are only available to family and friends, as Gray is “battling” his way through the process of obtaining the state and county licensing necessary to sell them.“My goal is to have the licenses by the end of 2025 so I can put them on the market,” said Gray. “In the meantime, I share them with people I know to get feedback which will help me continue to develop and improve the hot sauces and salsa.”For more information on Grow Chico, visit the company’s Facebook page.Reach Kyra Gottesman at [email protected]

Top PBC professionals, business people on the move for week of Nov. 24

In our weekly list of business people on the move, we highlight Palm Beach County professionals who are making a difference. These are people from across the spectrum of public and private endeavors, those working in charities, court houses, private practices and beyond. They are moving up within their industry, advancing their careers and standing out for their services within our community.Here are this week’s professional standouts:Place of Hope names communications, marketing coordinatorThomas Pinder was recently named the communications and marketing coordinator at Place of Hope. He will be in charge of managing their website, social media content, and podcast production. Pinder will also assist with filming, editing audio and video, and developing and editing digital and print materials to help bring awareness to Place of Hope and the services they provide. Place of Hope is a faith-based, state-licensed organization providing programs and services to children, youth, and families to end the cycles of abuse, neglect, homelessness, poverty, and human trafficking in our local communities.Place of Hope gains community engagement coordinatorThe new community engagement coordinator at Place of Hope, Joy Tomaselli will focus on developing and executing community engagement initiatives, corporate drives, in-kind contracts, peer-to-peer fundraisers, and events to support Place of Hope’s residents and those touched by the child welfare system in our community.Riviera Beach printing company adds partner/co-ownerK12 Print, the fastest, most reliable, custom print shop in the nation has announced Jim Wahlburg as a new partner and co-owner in the Riviera Beach-based company. Wahlburg is an award-winning author, filmmaker and philanthropist. He joins the print shop to assist with local philanthropic efforts.South Florida-based law firm adds associate to rosterShapiro, Blasi, Wasserman & Hermann recently announced that Alexis O’Hagan has joined the firm as an associate attorney. O’Hagan will focus her practice on trusts and estates, probate, and general corporate matters. She graduated with honors from the Drexel University Thomas R. Kline School of Law. During her time at Drexel, she was an active participant in the Entrepreneurial Law Clinic and volunteered with the Christian Legal Clinics of Philadelphia, providing vital support in estate planning and tangled title matters. Shapiro, Blasi, Wasserman & Hermann, P.A. is one of the largest independent law firms in South Florida.Alzheimer’s care group official named to national board on agingVice president of education and quality assurance at Alzheimer’s Community Care, Dr. Karen Gilbert has been named to the American Society on Aging board. Dr. Gilbert has worked in health care administration for more than 35 years and for the past 14 years has worked with patients experiencing various stages of Alzheimer’s Disease and related neurocognitive disorders. The American Society on Aging is a leader in driving the discourse and advocating for the change necessary to address issues in aging. Alzheimer’s Community Care is a local nonprofit organization that has been providing care and resources to families in South Florida coping with Alzheimer’s disease and related neurocognitive disorders for more than 25 years.Local lawyer joins YMCA of the Palm Beaches boardThe YMCA of the Palm Beaches has announced the appointment of Robert “Bobby” Kane III as the newest member of its board of directors. Kane is a litigation shareholder in Greenberg Traurig’s West Palm Beach office. The YMCA of the Palm Beaches has served the community for more than 100 years, providing essential programs, activities, and services for thousands of children, seniors, and families annually.Riviera Beach family support organization names vice president for mental healthPalm Beach County non-profit organization Community Partners of South Florida has announced the appointment of Dr. Kaisha Thomas as the new vice president of child and family mental health services. Dr. Thomas brings over 20 years of extensive experience in mental health and addiction treatment, program development, and clinical leadership to her new role. Community Partners of South Florida is a comprehensive community development nonprofit agency headquartered in Riviera Beach that provides services to families facing social, emotional, and financial adversity.Dreyfoos School of the Arts names musical theatre program headDreyfoos School of the Arts recently announced Boca Raton resident Stephanie Nixdorf as the new head of the school’s musical theatre program. Nixdorf brings over 20 years of experience in professional theatre, education, and performance, marking an exciting new chapter for the department. Nixdorf has a distinguished career in musical theatre direction and performance, having worked with notable theatre companies and academic institutions across the country.If you are looking for more insight into the movers and shakers operating in the Palm Beaches, subscribe to our real estate newsletter, The Dirt, keep an eye out for stories and perspective from veteran reporters Kimberly Miller and Alexandra Clough. If you have an announcement for Business People on the Move, please send it to [email protected] Ritz is a journalist at The Palm Beach Post, part of the USA TODAY Florida Network. You can reach him at [email protected]. Help support our journalism. Subscribe today.

Business Tech Roundup: Microsoft Is Building The Largest Agent Ecosystem

Business Tech Roundup This Week: Here are five things in tech that happened this week and how they affect your business. Did you miss them?

1 – Business Tech: Microsoft quietly assembles the largest AI agent ecosystem

Microsoft has steadily established the largest enterprise AI agent ecosystem, with more than 100,000 organizations creating or refining AI agents using its Copilot Studio since its launch. This achievement positions Microsoft as a leader in one of the most dynamic and closely observed segments of enterprise technology. “That’s a lot faster than we thought, and it’s a lot faster than any other kind of cutting edge technology we’ve released,” Charles Lamanna, Microsoft’s executive responsible for the company’s agent vision, told said. “And that was like a 2x growth in just a quarter.” (Source: Venture Beat)

Why this business tech is important for your business
AI agents will be taking over the business world in 2025 and Microsoft has already positioned itself as one of the leaders. This should give the company a competitive advantage and push more businesses towards its Office, Windows and other product lines. If you want to see a few examples of how agents can and will be used in your business, check out the piece I wrote here.

2 – Business Tech: How artificial intelligence is revamping customer call centers.
David Pogue of CBS News reported on the “new age of customer service.” In the clip a random selection of people shared their customer service nightmares – and agents shared their stressful experiences in dealing with disgruntled customers. One solution has been offered by Gridspace – an AI voice agent developer based in Los Angeles. The company has developed an AI phone rep – “Grace” – that has humanistic qualities including empathy. Creators say that Grace can help human service reps by fielding incoming calls and taking basic information, alleviating time and stress on both ends. The creators gave Pogue a real time demo of how the bot handles an incoming call. (Source: CBS Sunday Morning)

Why this business tech is important for your business
If you’re having trouble getting your around how AI will impact your business, check out this short segment from CBS News. It’s consumer-driven and easy to understand. The bottom line is that there are many companies developing AI platforms specifically for the customer service space and these applications will (if not already) providing a quicker and more accurate service, but also helping companies get customer service work accomplished even in these times of tight labor. These AI platforms will not replace people, they’ll complement them. And we, as consumers, will enjoy their benefits.

3 – Business Tech: You won’t believe what Excel’s Copilot can do!
Tech expert and founder of XelPlus Leila Gharani posted a YouTube demo of Microsoft’s CoPilot capabilities in Excel. The first Gharani highlights is Text Summarization (such as online reviews) where the user can ask Copilot to summarize the information on a spreadsheet and extract key data. Another feature is Data Insights that Copilot can retrieve from sizeable spreadsheets highlighting valuable datapoints that can be added to the spreadsheet itself. A third feature is Adding Formula Columns – users can ask Copilot to suggest a column based the spreadsheet’s dataset. Gharani gives a step-by-step demonstration for how to activate each. (Source: Leila Gharani/YouTube)

Why this business tech is important for your business
Leila does a great job – and her channel is excellent too. If you’ve got Microsoft Copilot in your business (you will, even if you don’t right now) then it’s critical to lean in and fully understand all of its capabilities. Don’t blow off training. The companies I know who are leveraging this stuff are already preparing themselves for productivity gains in the future. Start by watching this video and others that Leila does. There are plenty of similar instructional videos for Google’s Gemini for Workspace too.

4 – Business Tech: These are the best industrial cloud ERP solutions.
Manufacturing Digital highlighted some of the most innovative cloud ERP (Enterprise Resource Planning) companies in 2024. Examples include Microsoft Dynamics 365 Business Central for its comprehensive features and integration with Microsoft applications. Odoo offers extensive customization options, allowing businesses to tailor the ERP system to their specific needs. SYSPRO specializes in manufacturing ERP, providing robust solutions for manufacturers and distributors. NetSuite is the ideal system for global operations, offering scalability and extensive features for large enterprises. To see the entire list, visit the link. (Source: Manufacturing Digital)
Why this business tech is important for your business:
If you’re a small business using a small business accounting software, and you grow, then you’ll find yourself in need of a more enterprise, scalable platform. If you’re a manufacturer your needs will be that much more unique. This is a great list of current platforms specifically focused on mid-sized manufacturers that need to address standard and job costing, bills of materials, process manufacturing, ordering, inventory management and other challenges for this industry.
5 – Business Tech: myCOI expands Procore integration to simplify compliance and payments.
Leading provider of Certificate of Insurance (COI) management solutions, myCOI has announced an expanded integration with Procore Technologies – a global leader in construction management software. This enhanced integration aims to simplify compliance and payment processes for construction professionals. Key benefits include: Timely Payments, Simplified Vendor Management, allowing users to create and manage vendor records directly within Procore, and Compliance Visibility that provides automatic updates on insurance compliance, syncing compliance reviews within two hours. Kristen Nunery, CEO at myCOI said, “Our goal is to ensure Procore customers can focus on what they do best –building – while we handle the compliance details.” (Source: Construction Dive)
Why this business tech is important for your business
Procore is one the leading construction management platforms and it’s grown in popularity not only because of its functionality but because it has been building an ecosystem of third party products and integrations that expand its usefulness to its community. Compliance is a big hassle in the construction industry, so add-ons like MyCOI can not only manage all of the requirements – local, regional and national – but also integrate deeply with Procore for a one-stop-shop experience.
And that’s your Business Tech Roundup This Week!

Inside Kevin Smith’s most personal venture yet: Owning his childhood movie theater

Entertainment

Inside Kevin Smith’s most personal venture yet: Owning his childhood movie theater

Jason Guerrasio

2024-11-24T11:18:01Z

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Kevin Smith at his movie theater, SModcastle Cinemas, in Atlantic Highlands, New Jersey.

Jason Guerrasio

Paul Verhoeven’s favourite Alfred Hitchcock movie: “He is able to seduce you”

(Credits: Georges Biard) Sun 24 November 2024 11:00, UK Paul Verhoeven is a man who knows how fickle the movie business can be. In the space of five years, he made RoboCop, Total Recall and Basic Instinct, three highly acclaimed films in different genres that have since become icons of their respective eras. Then, three years on from that, he turned out Showgirls, widely regarded as one of the worst films ever made. Although, it should be said that the film has developed a cult following in recent years.  Despite this slip-up, the Dutchman should still be considered a directing dynamo. His films are extremely provocative, often laden with sex, violence, and taboo. His desire to challenge audiences is probably what drew him to the work of Alfred Hitchcock, another auteur who enjoyed leaving audiences slack-jawed in their seats. “What I admire so much about Hitchcock is that he is able to seduce you and push reality to the side,” he told The New Yorker of his British idol. “[He convinces you] that this is all true.” Verhoeven spoke of his favourite Hitchcock movie, revealing that, for the longest time, it had been Vertigo. “But, in the last couple of years,” he admitted. “I’m more inclined to put as number one: North by Northwest. The famous scene, the plane that is trying to kill him – of course, if you think about it, what I would have done is take a gun and drive by him and shoot him! Instead of doing that plane. But the scene is so well done that you accept it.”  “I think of the lightness of Cary Grant in the movie,” he continued. “And the fact that Eva Marie Saint is fully promiscuous, isn’t she? She has an affair with James Mason, and she is in the train with Cary Grant. He had to manoeuvre [because of] censorship, of course, but you don’t even notice. My scriptwriter Ed Neumeier, who did RoboCop with Michael Miner and also Starship Troopers – we’re working on a Washington thriller, and what we feel is that it should have the lightness of North by Northwest.”The similarities between Verhoeven and Hitchcock’s respective works have not gone unnoticed. He once told Index, “Perhaps all of my movies are unconsciously influenced by Hitchcock because I studied him so thoroughly in my twenties.” He also once listed Vertigo among his ten favourite movies, although that may have been before he had his North by Northwest realisation.Verhoeven’s most recent picture was Benedetta, a 2021 film about a real-life Italian nun who defied sexual norms in the 17th century. “[Nudity and sexuality] has not only disappeared in Hollywood movies; it has disappeared in general,” mused the director, who was in his mid-1980s when the movie came out. “There is a fear of sexuality and the portrayal of sexuality, though we are well aware that without sexuality there would not be a species.”When asked if he used intimacy coordinators on the film, Verhoeven replied, “I didn’t even know at that time that such a thing existed in the United States.” He continued, “All the scenes were storyboarded, and all the storyboards were given to the actors so that they knew exactly what it was about, and if they would have problems they could change it… When we were doing “Basic Instinct,” I did the same thing. I gave the storyboards to Michael Douglas and Sharon Stone and Jeanne Tripplehorn. They discussed it and pointed out some stuff where they felt that the angles should be a bit different or a bit closer. We shot it all as a choreography.”[embedded content]Related TopicsSubscribe To The Far Out Newsletter

Chinese scientists claim they have built a Death Star-inspired beam weapon

Do you remember the moment in “Star Wars” when the Death Star destroys Alderaan? Eight laser beams converge at a single point to form a super-powered laser that obliterates the planet. It was a memorable scene that demonstrated the unrelenting power of the Empire.Although it is unclear whether they were inspired by the scene, Chinese scientists claim they have created a new type of microwave weapon that combines several high-powered electromagnetic waves. They can then concentrate them onto a target.The weapon system consists of multiple microwave-transmitting vehicles that are deployed to different locations. Each of the vehicles fire microwaves with high-precision synchronization. These merge together into a powerful energy beam to attack one target.This is a lot harder than it seems. Microwaves are narrow beams of energy that need to be precisely aligned to then converge. This means that the timings with which they are fired need to be controlled to within millionths of a second.According to the research team, each microwave vehicle also has to be precisely positioned to within a millimeter. China’s BeiDou satellite navigation system is capable of providing positioning accuracy to within 0.4 inch (1 centimeter), but that still does not meet the requirements of the new weapon system.Related: ‘It invites us to reconsider our notion of shadow’: Laser beams can actually cast their own shadows, scientists discoverTo attempt to overcome this, laser-ranging auxiliary positioning devices were installed on each transmitting vehicle to achieve the millimeter-accuracy positioning system. The vehicles must also be perfectly level. Any changes in the surface mean that microwave emitters will not be properly aligned.Sign up for the Live Science daily newsletter nowGet the world’s most fascinating discoveries delivered straight to your inbox.Contact me with news and offers from other Future brandsReceive email from us on behalf of our trusted partners or sponsorsBy submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.The firing synchronization has to be within 170 picoseconds (or 170 trillionths of a second). To put this into perspective, a typical household computer takes 330 picoseconds to complete a single processing cycle.To overcome this challenge, the scientists connected the transmitting platforms using optical fibers to ensure they were properly synchronized. Each of the weapon system vehicles was also directly controlled by a mobile command center.According to the South China Morning Post, a scientist involved in the project claimed the combined power of the converging microwave beams has a combined effect of “1+1 >2” — despite such a claim breaking the law of conservation of energy. Nonetheless, a powerful combined microwave is more useful than multiple smaller microwave sources.Microwaves cannot operate over long distances as dust and moisture scatter the waves. This can be countered by increasing the power, but doing so presents significant logistical challenges as batteries currently do not have the energy storage capacity to provide that amount of energy.Quite possibly, the Chinese research team has been able to achieve a converging microwave weapon system in a controlled environment. However, the real world is vastly more chaotic, which will present huge challenges for any technology that relies on such a high degree of precision.

My Top 10 Books For 2024—Just In Time For Amazon’s Black Friday And Cyber Monday Sales

Each year I read dozens of business books. My goal is to find at least one idea from each book that will help me be better at what I do and/or run my business more effectively. That’s what I love about business books. The really good ones offer many implementable ideas. So, just in time for the big Black Friday and Cyber Monday sales, here’s my list of the books you’ll want to buy for yourself and as gifts for colleagues (including your boss).

1. Trust Matters More Than Ever: 40 Proven Tools to Lead Better, Grow Faster & Build Trust Now by David Horsager (BroadStreet Publishing Group)—Horsager is the world’s leading authority on trust. His mantra is simple: “A lack of trust is your biggest expense.” As the book’s title implies, Horsager shares 40 trust tools based on his proven eight-pillar framework to help you build trust with customers and employees.

2. The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth by John DiJulius (Greenleaf Book Group Press)—The beginning of a powerful customer experience (CX) strategy starts with a strong employee experience (EX). DiJulius has taken his concepts for customer service and applied them to the employee experience. The book is filled with insights, tactics and strategies that will help any organization build an employee experience that drives growth and success.

3. 100 Proven Ways to Acquire and Keep Clients for Life: The Path to Permanent Business Success by Richard Weylman (Mango Publishing)—I love books that are filled with common sense, easy-to-understand and implementable tactics and strategies—and this book is full of them. Maybe not all 100 will work for you, but if all you get is one, this book has exponentially paid for itself.

4. Extraordinary Transformation: An Entrepreneurial Blueprint for Leaders Who Seek Transformational Growth in Any Organization by Nido Qubein (High Point University)—I’ve had the pleasure of visiting High Point University several times, and in full transparency, HPU recently invited me to be its customer experience “Expert in Residence.” Even without that opportunity, I highly recommend this book. I’ve experienced Dr. Qubein’s lecture on HPU’s transformation from small university to what is now recognized by The Princeton Review as the No. 1 best run college in the nation. He has always preached that it doesn’t matter if it’s a university or a shoe store, and using HPU as a case study, he teaches us the principles of how extraordinary and transformational growth apply to any type of business.

5. The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today’s Customer by Blake Morgan (HarperCollins Leadership)—Morgan is recognized as a customer experience futurist. She has recognized that customers are less loyal to the brands they do business with than ever before. Through extensive research and interviews, she created eight “laws” to help guide you and your organization to maintaining a focus on your customers.

6. Personalized: Customer Strategy in the Age of AI by Mark Abraham and David C. Edelman (Harvard Business Review)—Did you think there could be a list of business books in 2024 that did not include at least one on the subject of AI? Of course not! The authors focus on how AI can create a personalized CX that increases sales, creates customer loyalty and builds trust. They teach the Five Promises of Personalization: Empower Me, Know Me, Reach Me, Show Me and Delight Me.

7. Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging by Eddie Pate and Jonathan Stutz (Barrett-Koehler Publishers)—Diversity, equity and inclusion (DEI) is still a hot topic, but it is often misunderstood. Both authors held leadership positions at Amazon and Microsoft. They write and teach from experience. Employees want to feel psychologically safe, which translates to feeling like they belong at work. This impacts the culture and positively impacts customer experience. What’s happening on the inside of an organization is felt on the outside by customers.
8. The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service by Robert Spector (Gamzu)—Outside of members of the Nordstrom family who work in the business, Spector may be the leading expert on how Nordstrom achieved its extraordinary success. In this book, he takes us back to Nordstrom’s beginnings, more than 100 years ago, and highlights how the business evolved as life and world-changing events threw “curveballs” their way. I always enjoy learning the secrets behind the success of any successful brand, especially one known for its legendary customer service.
9. The Triple Fit: How to Build Lasting Customer Relationships and Boost Growth by Christoph Senn and Mehak Gandhi (Harvard Business Review)—Consider this question posed in the introduction: “What if we—supplier and customer—were one company?” The answer to that question is the foundation of what this book is about. At the end of each chapter are reflection questions. The answers to these questions will be what brings the book’s content to life.
10. Nexus: A Brief History of Information Networks from the Stone Age to AI by Yuval Noah Harari (Random House)—This may be one of the most interesting books on AI and information I’ve ever read. Consider this quote from the publisher: “Is AI humankind’s most significant invention—or our last one?” The history of accumulating information has shown that it creates power—and how it can destroy that power. We are in the infancy of understanding AI’s capabilities, and we can only guess what the long-term implications of adopting it will be. I found the book to be fascinating, and at the same time, it sparked fear.
There you have it! My 2024 Top 10 list. Go to Amazon or your favorite bookstore and give a gift that potentially keeps giving in the form of useful information that can help create personal, career and business success. Happy Holidays!

Scientists Identify the Brain Region Tied to PTSD

By Martha A. Lavallie
Scientists have pinpointed the neurological epicenter of post-traumatic stress disorder (PTSD), shedding new light on how traumatic experiences reshape our brains.
A recent study involving over 1.2 million people has identified 95 regions in the genome associated with PTSD risk, including 80 previously unknown locations.1
This promises to revolutionize our understanding of trauma-related disorders and pave the way for more targeted treatments. What secrets lie within these newly discovered genetic regions, and how might they transform our approach to healing the invisible wounds of trauma?
Hypervigilance & Emotional Processing
At the heart of this neurological storm lies the amygdala, a small almond-shaped structure buried deep within the brain. (ref)
Long known as the fear center, the amygdala plays a crucial role in processing emotions and forming memories associated with intense experiences.
Studies showed that in individuals with PTSD, this region becomes hyperactive, constantly on high alert for potential threats.
Overreaction & Symptom Manifestation
Researchers have found that the amygdala in PTSD sufferers responds more intensely to fear-inducing stimuli, even when there’s no real danger present.
This overreaction leads to the hallmark symptoms of PTSD: flashbacks, nightmares, and heightened anxiety.
By understanding the amygdala’s role, scientists hope to develop interventions that can calm this overactive fear response and provide relief to those haunted by past traumas.
Stress-Induced Shrinkage
While the amygdala sounds the alarm, the hippocampus acts as the brain’s librarian, cataloging and retrieving memories. (ref) In PTSD, this delicate system goes awry.
Studies have shown that chronic stress and trauma can actually shrink the hippocampus, impairing its ability to properly store and contextualize memories.
Memory Distortion & Therapeutic Potential
This shrinkage explains why PTSD sufferers often struggle to distinguish between past and present threats.
Without a properly functioning hippocampus, traumatic memories remain vivid and intrusive, bleeding into everyday life.
Researchers are now exploring ways to protect and even regenerate hippocampal neurons, offering hope for restoring healthy memory function in trauma survivors.
Emotional Regulation Impairment
The prefrontal cortex, located just behind the forehead, is the brain’s executive center, responsible for rational thought and decision-making.
In PTSD, this region often takes a back seat to the more primitive fear responses of the amygdala.
Brain imaging showed decreased activity in the prefrontal cortex of PTSD patients, particularly when they’re confronted with trauma-related triggers.
Restoring Cognitive Control
This imbalance between emotion and reason explains why individuals with PTSD may react disproportionately to seemingly harmless situations.
By strengthening the prefrontal cortex’s ability to regulate the amygdala, researchers hope to help PTSD sufferers regain control over their emotional responses.

Cognitive-behavioral therapies and mindfulness practices have shown promise in reactivating this crucial brain region.
Disrupted Neural Connectivity
As our understanding of PTSD deepens, it’s becoming clear that the disorder involves more than just isolated brain regions. Instead, it disrupts entire neural networks, altering how different parts of the brain communicate with each other.
Advanced neuroimaging techniques have revealed abnormal connectivity patterns in PTSD patients, particularly between the amygdala, hippocampus, and prefrontal cortex.
Implications for Resilience & Treatment
This network-level dysfunction helps explain the complex and varied symptoms of PTSD. It’s not just about fear or memory but how the brain integrates information and responds to the world.
By mapping these altered neural pathways, scientists are gaining insights into why some individuals are more resilient to trauma while others develop long-lasting psychological wounds.
The implications of these findings extend far beyond the realm of PTSD. They offer a window into the fundamental workings of the human mind and how it adapts to extreme stress.
Source:

ScienceDaily


This post was previously published on Viral Chatter.
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Voice (Nov. 24): Winter Haven used flawed science in fluoride decision

Winter Haven’s fluoride decision based on flawed researchAs a retired dentist who practiced in Polk County for almost 40 years, I was shocked to see that the Winter Haven City Commission voted to discontinue adding therapeutic levels of fluoride to its water supply. Over 80 years of research and experience has shown oral fluoride in the proper level to be the safest, most effective and economical way to prevent tooth decay, the most prevalent disease known to man, and is needed today more than ever due to our high-sugar diets.It is most effective when given from birth to age 14, while the teeth are forming, so that it is incorporated into the tooth structure. Topical fluoride, like in toothpaste, is not nearly as effective at preventing cavities.Are we going to listen to educated health professionals, or to those who quote faulty research and “alternate facts”?  What is next—stopping childhood vaccinations for diphtheria, whopping cough, and polio? The truth is millions of lives have been improved by following true science instead of listening to quackery.  With the internet, there is no reason we cannot all research the science and think for ourselves logically, instead of listening to those who will send our health back to the Middle Ages.Charles Fort, Fort MeadeLetter from commissioner:Winter Haven’s decision on fluoridated water came after months of discussionWorried about election security? Observe the Canvass BoardOver the last few years, Floridians have been increasingly concerned about election security. Many fear that elections may no longer be free and fair.For residents of Polk County who still have concerns one way to allay fears is through observing what goes on in the Supervisor of Elections office before, during and after an election by attending meetings of the Canvass Board as an observer.There are no qualifications for attending these meetings which cover everything from pre-election machine checks to mismatched signatures, overvotes, voter intent, overseas ballots and provisional ballots.The Canvass Board for the 2024 Election is composed of two judges and a sitting member of the Polk County Commission. The board meets in one room while members of the public observe through class windows in a separate room.There are microphones so that observers can hear the discussion and ballots decisions are displayed on an overhead projector. Usually, an SOE staff member or the Supervisor of Elections herself is present to explain what is going on and to answer questions.Being an observer is an excellent experience and hopefully one that will serve to increase confidence in the integrity of the Polk County election system.Jo Shim, LakelandVoice of the People (Oct. 27, 2024):Predatory pricing in senior communities?Florida lawmakers should listen to the 57% on abortion accessDemocracy works in unique ways, but the most significant is when the voters speak, their representatives should act in favor of the voters’ choice. We do not expect representatives to uphold the losing vote count over the winning one, and we cry foul when that happens.Which means something interesting must happen in Florida over the next legislative session: Our state legislators should work to find a proper compromise over reproductive rights in this state.The voters spoke clearly, so it makes no sense for legislators to uphold the six-week abortion ban, given that more than 57% of voters saw it to be unfit.Yet, in fairness (an ill use of that word here, I’d say) to the amendment process, there were not enough votes to pass Amendment 4. So there is no need for the legislators to enact policy that protects abortion rights up to viability.However, if they do not act to repeal the six-week ban and find a suitable compromise, say the 15 week ban our supreme court found legal last spring, then our legislators are not doing their job.Their job is not to uphold the minority but rather to follow the lead of the majority.Ben Graffam, LakelandVoice of the People (Oct. 20, 2024):Retired generals have free-speech rights tooAn issue with columnsIt must be nice to be a liberal opinion writer for the Lakeland Ledger. Every week, R. Bruce Anderson is given space for many hundreds of words to opine on any liberal topic of his choosing. The rest of us only get 200 words every four weeks to voice our opinions.With only 200 words available, opinions must be limited to statements/conclusions with very little space for explanation or evidence. There is certainly insufficient space to counter all of the statements made by Anderson.We all know that Anderson is well educated, but unfortunately that does not make him smart. Why would anyone refer to the incoming governing party’s administration as a “clown act”? What does that accomplish? If he has a particular problem with an aspect of an administration then he should give examples and justification. He certainly has the space. We can adamantly disagree and still be civil.Perhaps his column is written only for liberals. If that is true, where is the corresponding column for conservatives?As Anderson’s Nov. 17 column states, change can be good, but I would add: only when the lives of the American people are noticeably improved.Edward McDonald, AuburndaleWant to contribute?Send letters to the editor to [email protected], or Voice of the People, P.O. Box 408, Lakeland, FL, 33802. Submit on the website at http://tinyurl.com/28hnh3xj, or go to TheLedger.com, click on the menu arrow at the top of the website and click Submit a Letter. Letters must be 200 words or less and meet standards of decency and taste.