Almost a year since the Reserve Bank of India’s (RBI) regulatory curbs, fintech giant Paytm has had a 32.7% year-on-year decline in its income going from making Rs 2999 crore in December 2023 to Rs 2017 crore in December 2024. While the company has witnessed a major decline in revenue when compared to December 2023, quarterly, its income has improved by roughly 10% compared to September 2024 when it stood at Rs 1834 crore.
This marks the conclusion of a turbulent year for the company given that in January last year, the Reserve Bank of India (RBI) issued an order banning Paytm Payments Bank Limited (PPBL) from carrying out a wide range of activities. This included accepting deposits, allowing for credit transactions, and UPI facilities. As 2024 came to a close, the company failed to reach pre-regulatory restriction figures. While the company’s revenue is declining, its loss after tax has reduced by 62.18% on a year-on-year basis, going from Rs 550 crore to Rs 208 crore as of December 2024.
How did the restrictions impact Paytm in 2024?
Fall in monthly transacting users:
Immediately after the regulatory curb, Paytm had seen a 24% decline in its monthly transacting users (MTU) with its user base dropping from 104 million in January 2024 to 80 million by April 2024. Speaking about this decline back in April, Madhur Deora, President and Group CFO at Paytm had said that the company could only improve its MTUs when it gets new third-party application provider (TPAP) user onboarding commencement from the National Payments Corporation of India (NPCI).
While NPCI had allowed Paytm to migrate users from its @paytm UPI handle to other banks’ UPI handle back in March, the company could not begin providing UPI services to other companies till October 2024. Even after the commencement of user onboarding, the transacting user base is lower than it was in April 2024 at 72 million. However, just like revenue, on a quarterly basis the company has been able to improve its MTUs with its transacting users growing by 5.8% since September 2024.
Reactivating inactive merchants:
While merchants did not leave Paytm amidst the RBI order, initially, the number of active merchants on Paytm declined. Between January and March 2024, the company’s active merchant base was reduced by 1 million, which is roughly 10% of its total merchant base as Paytm was waiting to migrate merchants to its partner banks. By July, the company was trying to get closer to January levels with the company “focusing on redeploying devices from inactive merchants to new merchants”. As 2024 came to a close, the company has continued this strategy. “We expect this strategy to continue for the next 1-2 quarters. This is leading to higher revenue per merchant and lower capex [capital expenditure],” the company said in its January 2025 earnings report.
Merchant device subscription costs yet to fully recover:
With fewer active merchants, the company’s subscription per device also fell during the first quarter of 2024. As of March 2024, the company made Rs 90 per device per month, this was a major decline from the previously reported merchant subscription revenue of between Rs 100-500. At the time, the company expected this figure to bottom out at Rs 80 by June 2024 and fully recover by December 2024.
As of December, Paytm’s overall merchant subscriptions have reached 1.17 crore. While the company has not clarified how much it is making per device this quarter, when a CLSA representative asked the company whether rental income per device was in the Rs 90-100 range, Deora said that this figure was “slightly higher” than how much Paytm was actually making per device. Suffice it to say, the company is yet to reach the same revenue per device that it had pre-January 2024.
Source: Paytm’s earnings report December 2024
DLG loans’ impact on financial services revenue:
In the quarter ending on December 31, 2024 (Q3FY25), Paytm had a financial services revenue of Rs 502 crore, a 17.29% decline on a year-on-year basis compared to December 2023 where it stood at Rs 607 crore. While the company’s financial service revenue may have declined when compared to the same quarter last year, this is the best the segment has performed throughout the year.
“Higher Financial Services revenue was on account of higher share of merchant loans, higher trail revenue from Default Loss Guarantee (DLG) portfolio, and collection efficiencies,” the company says. For context, financial services segment consists of equity broking, insurance and credit products, such as merchant and consumer loans. A default loss guarantee (DLG) is a type of agreement between banks and non-banking financial institutions where the non-banking institution compensates the bank for the losses they may incur by selling loans through the institution. The company’s board approved providing DLG loans in October 2024, it explained that the DLG segment leads to higher revenue throughout the loan’s lifecycle because the company factors in all the costs of the DLG upfront while most of the revenue from the loan (primarily interest income) comes in later.
“We continue to see increased interest from lenders to partner using the DLG model for both Merchant and Personal Loans, which will help to increase disbursements with the existing partners and expand partnership[s] with new lenders,” the company says. The outstanding assets under management (AUM) for the DLG loan segment as of December 2024 was Rs 4,244 crore, which is a 155.84% increase in outstanding AUM compared to September where this figure stood at Rs 1651 crore. “The DLG Book is doing well, in fact, slightly better than the rest of our book. Sometimes some books do better, sometimes some books do slightly worse. I wouldn’t necessarily draw a pattern there,” Group CFO Deora explained. While Deora advises against drawing a pattern, as of December 2024, 80% of the loans that merchants have with Paytm are DLG loans.
Expanding and contracting business segments:
In the first quarter after the RBI’s regulatory action (March 2024), Paytm emphasised that it would “focus on the core of the business, which is payment business and cross-selling of financial services business.” It has since reiterated this sentiment across other quarters as well. Paytm’s payments business is Rs 1059 crore, which although an improvement from the past two quarters, is not up to the pre-restriction levels of Rs 1730 crore at the end of December 2023.