“It Sucks, And I Hate It”: This New Technology In Grocery Stores Has Both Shoppers And Employees Feeling Extremely Frustrated
In 1986, a company named CheckRobot invented self-checkouts. They claimed to reduce long lines, human interaction, make checkout lanes faster, and reduce labor costs. These self-checkouts reduced cashier costs by 60%, and grocery stores saved a lot of money. But in 1987, Donald F. Dufek, then the group vice president for The Kroger Co., told…